Payment & Returns

Payment Options

We offer a variety of secure payment methods to make your checkout as easy as possible.Β 

  • Global Options:Β Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay and Shopify Pay.

  • Australia Only:Β *Β Afterpay:Β Available for orders over $30.

Your Security:Β All credit/debit card details are encrypted via a secure ordering system. We never share your personal or financial information with third parties.

Returns & Exchanges

We want you to love your jewellery. If you need to return or exchange an item, please review our policy below to ensure a smooth process.

Return Eligibility

  • Condition:Β Due to hygiene reasons, items must beΒ unused, unworn,Β and in theirΒ original packaging.

  • Timeframe:Β Returns must be initiated withinΒ 30 daysΒ of delivery.

  • Approval:Β All returns must be approved by us before being sent back. Please contact us first to receive authorization.

How to Return or Exchange

  1. Contact Us:Β Reach out for approval with your name, order number and date of purchase.

  2. Pack Your Item:Β Ensure the jewellery is secure in its original packaging.

  3. Include a Note:Β For exchanges, clearly state which item/size you would like instead.

  4. Ship It:Β We recommend usingΒ Registered PostΒ with tracking, as the items remain the customer’s responsibility until they reach our office.

Return Address:

PFG WholesaleΒ PO Box 280 Newport Beach, NSW 2106 Australia

Refunds & Costs

  • Inspection:Β Once your return is received and inspected, we will email you. Provided the item is in its original, unworn condition, your refund will be processed to your original payment method.

  • Shipping Costs:Β * The cost of return shipping is the responsibility of the buyer.

    • Original postage fees are non-refundable.

    • For exchanges, additional postage will be required to send the new item back to you.