SHIPPING INFORMATION 

All orders received and paid for by 12pm AEDT are usually shipped on the same day if possible (not including Weekends or Australian Public Holidays).

 Australian Customers

• All Australian domestic orders are sent through Australia Post
• Australia Post Standard Shipping: FREE and No Tracking (Delivery Times: 3 – 10 Business Days).
• Australia Post Registered Mail: $3.99 with Tracking & Signature on Delivery (Delivery Times: 3 – 10 Business Days).
• Australia Post Express Post: $8.99 & Tracked (Next Business Day for most destinations. However, if you are outside Australia Post's next day delivery areas then it may take 2 - 3 business days, please see the Australia Post website for more information).
• Payment for orders received by 12pm AEDT usually leave the same day!
• We cannot guarantee shipping timeframes from Australia Post. Some unexpected issues may arise and are outside of our control (logistical delays, weather related issues, incomplete address provided...etc) Therefore, we only offer refunds for items lost in transit after 15 business days from the date of dispatch.
• PFG Wholesale is not responsible for lost or stolen items that have been already confirmed delivered by the shipping company.

United States Customers

Shipping option for US customers at Checkout:

1. Ships From Australia – Orders will be shipped with tracking from our Australian office and there is a flat rate of AUS$24.99 for shipping.

• We cannot guarantee shipping timeframes from Australia. Some unexpected issues may arise and are outside of our control (International border control procedures, courier company delays, weather related issues, incomplete address provided...etc) Therefore, we only offer refunds for items lost in transit after 30 days from the date of dispatch.
• PFG Wholesale is not responsible for lost or stolen items that have been already confirmed delivered by the shipping company.

 United Kingdom Customers

Shipping option for UK customers at Checkout:

1. Ships From Australia – Orders will be shipped with tracking from our Australian office and there is a flat rate of AUS$29.99 for shipping.

• We cannot guarantee shipping timeframes from Australia. Some unexpected issues may arise and are outside of our control (International border control procedures, courier company delays, weather related issues, incomplete address provided...etc) Therefore, we only offer refunds for items lost in transit after 30 days from the date of dispatch.
• PFG Wholesale is not responsible for lost or stolen items that already have been confirmed delivered by the shipping company.

 New Zealand Customers

1. Ships From Australia – Orders will be shipped with tracking from our Australian office and there is a flat rate of AUS$18.95 for shipping.

• We cannot guarantee shipping timeframes. Some unexpected issues may arise and are outside of our control (International border control procedures, courier company issues, weather related issues, incomplete address provided...etc) Therefore, we only offer refunds for items lost in transit after 30 days from the date of dispatch.
• PFG Wholesale is not responsible for lost or stolen items that have been already confirmed delivered by the shipping company.

 European, Canadian & Japan Customers

• We no longer take orders direct from our PFG Wholesale website. However, we sell our stock on the Amazon platforms within all the countries mentioned above. You will find a comprehensive PFG Wholesale selection at our international 365 Sleepers Amazon Store in your country.

RETURN INFORMATION

All returns (Refunds/Exchanges) must be approved before being returned to our warehouse. We do not accept unauthorised returns and all returned orders that have not been approved will be held at our warehouse without refund or return at our discretion. 

All returns must be sent by registered post and are the responsibility of the customer until they reach the office of PFG Wholesale Jewellers. 

If you would like to return your items for any reason at all, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items, however shipping charges are non-refundable. 

All returns must be sent to:

Faulty Products / Damaged Items 

In the unlikely event that an item sent to you is found to be faulty or has been damaged during transit, PFG Wholesale Jewellers must be notified within 7 days of receipt of your item. Items that are found by PFG Wholesale Jewellers to be faulty/damaged in transit will be replaced or refunded. 

Exchanges 

If you would like to exchange your item for a different product in our range, you may do so within 7 days of receiving them. Items returned must be sent by registered post and in a new and unused condition.  

The cost of returning the item is the responsibility of the customer.  We highly recommend all returns are sent by registered post, as the responsibility of the item is the customers until they reach the office of PFG Wholesale. 

Please include a letter stating exactly the item you would like to exchange for.  Don’t forget to include all your contact and order details for quick turnaround time.  We will contact you if additional payment is required. 

All returns must be sent to: